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 Please contact ACI at 740.435.0240 x508 if you have issues not fully addressed below.
Topic Notes
Windows Vista Depending upon what version of Windows Vista you are using, different issues may occur after software is installed. In most cases, Vista fails to properly allow the Microsoft Installation program from fully installing support files.
  • For many eRCM packagers, Vista fails to properly install the MSFlxGrd.ocx and MSInet.ocx files. (This also includes Ajax's eAjax software.)
  • For eRCM Viewer, Vista may fail to properly install the 3DChartM.ocx file.

You can force these files to properly re-install by doing the following:

  • Make sure that no eRCM software is running
  • Browse to C:\Windows\System32
  • Right-click on cmd.exe, select Run As, and run it with Administrator Rights 
  • In the command window, type the following to uninstall the components:
    • regsvr32 /u msflxgrd.ocx
    • regsvr32 /u 3dChartM.ocx
  • In the command window, type the following to re-install the components:
    • regsvr32 msflxgrd.ocx
    • regsvr32 3dChartM.ocx
Corrupt Installations If an install fails to work, then uninstall any previous version first, then retry the install. Uninstalling eRCM software will not remove any data files you created.
Installation Rights For Windows NT, 2000, XP and Vista, you should have Administrative Rights when installing the software.
Server Installation ACI software is designed for installation onto individual PCs, laptops and workstations.
ACI software is not designed for installation onto Windows Servers.
Check for Updates For most ACI software, click on Help in the menu bar, then select Update. Your computer will need to have access to the Internet for this option to function correctly.
Updating No Longer Works If your update feature fails to work properly, browse to the installation page of the software that is having the problem, and download and install the ACI Update Patch. Then, rerun your ACI software. If updating still fails to work properly check your firewall.
Registration eRCM, eRodLoads, and eThumbnails are commercial software packages. They need to be fully registered with ACI before all of their features can be used. To register on of these packages, call ACI at 1.740.435.0240 x508. You need to have the software installed on your PC prior to calling ACI.
Windows 95/98/Me/NT/2000 All of the ACI software is designed to run on all Windows(R) platforms, including the earlier versions of Windows 95, 98, Me, NT, and 2000. However, for the ACI software to properly function, all Windows service packs need to be installed.
Windows XP/Vista ACI software performance is optimized for Windows XP/Vista.
PC Security ACI software only accesses the Internet when you tell it to look for updates.
ACI software only accesses e-mail when you tell it to send a data file. Furthermore, all initiated e-mail is directed to your default e-mail software, which does the actual sending.